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Fresh From the UIA (COVID 19)

Shirley Collado, The Innovating Together Podcast

How to Define and Affirm Your College's Culture

By UIA
Dr. Shirley Collado, President of Ithaca College, used the demands of the COVID-19 pandemic to launch a new strategic plan that will make the school more efficient and competitive while creating a more fulfilling, relevant student experience.
Michael Drake, The Innovating Together Podcast

Focusing on the Present to Serve the Future

By UIA
Dr. Michael Drake, former President of the Ohio State University, believes that maintaining human connection, in whatever forms it can safely take, is the most important factor in carrying a university community through the COVID pandemic.
Michael Crow, The Innovating Together Podcast

Leading in the Moment Despite the Distractions of Constant Change

By UIA
Michael Crow, Arizona State University's President, shares how schools can remain focused on the mission of delivering their core educational services while adjusting, adapting, and preparing for the COVID epidemic's changing variables.
Chatbots

What We're Learning from Using Chatbots in Higher Ed During Covid

By Brenna Gomez

Before the global pandemic, the UIA launched a project to scale the use of chatbot technology to support student success. We wanted to understand how artificial intelligence like chatbots could improve access to information in areas like admissions, financial aid, and student services. As it turns out, in this time of COVID-19, UIA campuses that participated in the chatbot project have found their chatbots particularly helpful in keeping students up-to-date on health information and policy changes.

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