Are you the next UIA Lab Community Manager? Learn more and apply here

Community Manager, University Innovation Lab

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Help the UIA grow the University Innovation Lab as our next Community Manager!

This position is responsible for building a sustainable online community that meets the needs of student success professionals. Working with the Lab Content and Product Manager and other members of the UIA staff, the Community Manager will implement and evolve the Lab engagement strategy to make sure the Lab creates a positive user experience for student success innovators and professionals who come to learn and collaborate. The Community Manager will be the primary person responsible for listening to Lab subscribers, UIA members, and our larger network to ensure their voices are represented in our offerings and processes. The Community Manager will be instrumental in implementing an expansion strategy to bring the University Innovation Lab to a wider national membership. They will also connect organizations and individuals to the UIA; respond and connect to the needs heard; analyze the insights gathered; and make recommendations for ways to better engage our stakeholders.

Specific duties include:

Supporting Lab Member Experience: 50% of time

  • Manage recruitment, onboarding, retention and user experience in the University Innovation Lab.
  • Design helpful user pathways and guide cohorts through those pathways.
  • Engage community members through online groups and discussion boards, 
  • Plan and coordinate virtual events, including moderators, panelists, and speakers. 
  • Collaborate with appropriate UIA team members to develop engagement calendar and communicate Lab activities/updates to UIA members, Lab subscribers, and wider network.
  • Measure, track, and report on key ROE (Return on Engagement) metrics.
  • Research and recommend new technology tools and engagement approaches in the Lab.
  • Recruit, manage and supervise Lab Leaders to drive community engagement

Managing Lab Membership/Strategic Partnership Expansion: 50% of time

  • Use Wordpress to manage user subscriptions and tiered access.
  • Use community and social listening to source insights, needs, and success stories to inform Lab strategy and inspire continued engagement.
  • Facilitate pilot user groups
  • Advocate for inclusion of voices missing from active community discussion and forums and work to create an inclusive community. 
  • Collaborate with UIA staff to ensure that Lab activities integrate with overall UIA priorities and engagement planning
  • Lead annual recruitment of new member subscriptions for individuals, campuses and organizations
  • Engage on behalf of the UIA in higher education innovation communities to share information about resources available in the lab community
  • Collaborate with UIA leadership on communications for recruitment campaigns 

Anticipated Salary Range: $48,960 - $75,000

All application materials must be received by 3:00 PM Arizona time on May 31, 2022.

NOTE: this position is primarily remote (see original ASU posting for more information). 

About the UIA

The University Innovation Alliance (UIA) is a national consortium of large public research universities working together to improve outcomes for all students across the socioeconomic spectrum, particularly low-income students, first-generation students, and students of color. The UIA is designed, organized, and led by our 13 member institutions’ presidents and chancellors. Together, we draw from every region in the country and span the spectrum of U.S. public research universities, from emergent institutions to land grant universities and state flagships

Since its launch in 2014, the UIA has transformed a theoretical concept for collaboration into a nationally recognized community of practice that is driving both institutional transformation and improved student outcomes. Our work is based on the simple proposition that when universities share ideas, experiences, and challenges, and work together, they can accelerate innovations that help students graduate with a college degree. 

Our University Innovation Lab is a central connection point for UIA members as well as a hub for a larger network of higher education institutions to surface great ideas and collaborate for student success. It offers resources, tools, and community for student success innovators nationwide, continually improving and evolving in response to its stakeholders.

How to Apply

All applications should be received directly by Arizona State University (ASU) no later than 3:00 PM Arizona Time on May 31, 2022. To apply, please visit the Careers at ASU Website. Information below provides details on the exact posting at ASU.

Minimum Qualifications

  • Bachelor's degree in a related field AND five (5) years of administrative/coordination experience;
  • OR, Master's degree in field appropriate to area of assignment AND three years administrative/coordination experience;
  • OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved

Preferred Qualifications

  • Evidence of a Master’s degree in Community Engagement or other relevant field
  • Experience and training in UX design
  • Experience developing strategies and workflow for executing complex projects and initiatives.
  • Experience fostering partnerships and developing understanding of needs, issues, and problems across organizations and stakeholder groups
  • Experience in higher education institutional transformation
  • Experience working effectively in an environment subject to changing priorities, sensitive/confidential information and short deadlines

Required Application Materials

  • Cover Letter
  • Resume/CV
  • Contact information for three professional references

Please submit these items on the Careers at ASU website and address all application materials to the attention of Sonya Edmonds, UIA Director of Operations.


  • Questions about the role and application process can be sent to Sonya Edmonds at

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