Program Manager, University Innovation Lab

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The University Innovation Alliance (UIA) is the leading consortium of large public research universities working together to improve outcomes for all students across the socioeconomic spectrum, particularly low-income students, first-generation students, and students of color. The UIA is designed, organized, and led by our member institutions’ presidents and chancellors. Together, we draw from every region in the country and span the spectrum of U.S. public research universities, from emergent institutions to land grant universities and state flagships.

Since its launch in 2014, the UIA has transformed a theoretical concept for collaboration into a nationally recognized community of practice that is driving both institutional transformation and improved student outcomes. Our work is based on the simple proposition that when universities share ideas, experiences, and challenges, and work together, they can accelerate innovations that help students graduate with a college degree.

About the Position

The Program Manager, University Innovation Lab, reports to the Director of Partnerships, Learning, & Evaluation and works collaboratively with the University Innovation Alliance (UIA) leadership team to develop, produce, and maintain engaging, high-impact virtual content to support higher education administrators working to eliminate gaps in attainment by race and income and improve postsecondary student success outcomes. This content will be housed in the UIA’s online portal, the University Innovation Lab (UIL). The Program Manager, UIL will be responsible for the day-to-day management, oversight, and user support associated with this UIA online community resource.

Essential Duties include: 

  • Develops and maintains high-quality content for online University Innovation Lab portal.
  • Ensures the UIL consistently provides value to members and offers engaging, relevant community management.
  • Manages user recruitment and onboarding.
  • Aligns UIA staff, partners, and potential ambassadors on key ROE (Return on Engagement) metrics to measure, track, and report impact and engagement.
  • Monitors UIL engagement, identifies user needs, and acts as a resource and advocate for the UIA community.
  • Supports efforts to capture and document UIA learning within the Lab space.
  • Responds to inquiries and support requests from users.
  • Develops and executes user engagement strategy for University Innovation Lab.
  • Manages UIL evaluation and assessment efforts.
  • Responsible for user retention.
  • Liaises with web designers to maintain and improve portal.
  • Communicates needs of key stakeholders across the organization to help inform relevant community offerings.
  • Liaises with organizational consultants to design and test content and offerings.
  • Advocates for inclusion of voices missing from active community discussion and forums and works to create an inclusive community.
  • Supports the development of UIL funding proposals and funder reports.
  • Other duties as needed and assigned based on UIA workflow.

How to Apply

To apply, please visit the Careers at Arizona State University Website.

Knowledge, Skills and Abilities:

  • Experience managing an online community and developing high-quality online content.
  • Strong knowledge of project management principles, change management practices, and techniques needed for large, complex projects.
  • High-level grant management skills, monitoring, and evaluation. 
  • Strong critical thinking, strategic thinking, & problem-solving skills.
  • Excellent written and oral communications skills effective with a broad, diverse audience. 
  • Ability to use technology to support high quality student success initiatives.
  • Ability to be highly effective while managing shifting internal expectations. 
  • Ability to prioritize and manage large amounts of information relevant to the work.
  • Skill in designing training materials and presentations.
  • Skill in establishing and maintaining effective working relationships and establishing and facilitating work teams.
  • Ability to work independently.

Working Environment:

  • This position is a member of the UIA Central Team employed through Arizona State University, but structured as a remote/virtual employee.
  • Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, walking. 
  • Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds. 
  • Ability to clearly communicate verbally in English, read, write, see and hear to perform essential duties. 
  • Review of completed tasks; provides and reviews assigned work activities to team members for quality and achievement of set goals.
  • May require occasional domestic travel.

Minimum Qualifications:

Bachelor's, master’s, and five (5) years related experience, two (2) of which include online community management; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. 

Desired Qualifications:

  • Experience developing strategies and workflow for executing complex projects and initiatives; ability to manage multiple complex tasks simultaneously. 
  • Experience fostering partnerships and developing understanding of needs, issues, and problems across organizations and stakeholder groups
  • Experience in planning and facilitating meetings and events.
  • Experience establishing and delivering on organizational priorities. 
  • Experience establishing and maintaining effective working relationships across a diversified population. 
  • Experience working effectively in an environment subject to changing priorities, sensitive/confidential information and short deadlines.

Required Application Materials

  • Cover Letter and CV to be sent to the attention of Chris Crisci, Director of Operations.

Questions

  • Questions about the role can be addressed to Anna Drake Warshaw at Anna@theUIA.org.

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