Innovation Spotlight 3/13/23 - Drew Magliozzi

Bridget Burns, CEO of the University Innovation Alliance, and Ian Wilhelm, Assistant Managing Editor of The Chronicle of Higher Education, speak with Drew Magliozzi, CEO of the tech firm Mainstay, which provides a student-facing chatbot for higher ed institutions. Mr. Magliozzi talks about being a technology partner, implementing a chatbot system, the risks and rewards of adopting any new tech, and how a tool reflects the intentions and abilities of its user. Topics include:

• How an institution adopting a new technology must truly commit to it

• What both sides of a healthy technology partnership look like

• Basic risk assessment for any tech integration initiative

• The dangers and promises of artificial intelligence, including what ChatGPT is and isn't