Impact / Results
implementing chatbots in key areas including financial aid, student services, and admissions.
- 840staff hours
one campus’s estimate of staff time saved per year as a result of chatbot use.
- -21.4%summer melt
on one campus, including +3.3% increase in enrollment.
- 75%inquiries handled
without human intervention, according to one participating campus.
engaged in design thinking and pilot testing new models
engaged through robust campus partnerships
- 7career readiness interventions
piloted across the country
in completion grants awarded.
- 85%retained & graduated
within 2 semesters.
showed positive results after the 3-year intervention, and the 3 institutions with the highest degree of implementation fidelity show statistically significant results.
with statistically significant results all maintained maintained small advisor caseloads of 1:150, a consistent calendar of targeted analysis and outreach, predictive data tracking and early alerts, and regular degree planning with students.
- +positive outcomes
included higher credit success rates, increased credit accumulation, and higher GPAs when compared to the control group.
in Pell graduates after implementing predictive analytics.
in advising participation among students receiving targeted outreach.