Launched
2019
Funders
Participants
Chatbots
Leverage artificial intelligence and data science to increase students’ access to key information and remove routine, frequent, and/or duplicative questions from the scope of frontline staff so they can engage in more substantive student needs
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11campuses
implementing chatbots in key areas including financial aid, student services, and admissions.
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840staff hours
one campus’s estimate of staff time saved per year as a result of chatbot use.
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-21.4%summer melt
on one campus, including +3.3% increase in enrollment.
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75%inquiries handled
without human intervention, according to one participating campus.