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Chatbots

Leverage artificial intelligence and data science to increase students’ access to key information and remove routine, frequent, and/or duplicative questions from the scope of frontline staff so they can engage in more substantive student needs

11

campuses

implementing chatbots in key areas including financial aid, student services, and admissions.
840

staff hours

one campus’s estimate of staff time saved per year as a result of chatbot use.
-21.4%

summer melt

on one campus, including +3.3% increase in enrollment.
75%

inquiries handled

without human intervention, according to one participating campus.