To leverage artificial intelligence and data science to increase students’ access to key information and remove routine, frequent, and/or duplicative questions from the scope of frontline staff so they can engage in more substantive student needs
Implementing chatbots in key areas including financial aid, student services, and admissions.
One campus’s estimate of staff time saved per year as a result of chatbot use.
Decrease in "summer melt" on one campus, including +3.3% increase in enrollment.
Of routine student inquiries handled without human intervention, according to one participating campus.