Chatbots

To leverage artificial intelligence and data science to increase students’ access to key information and remove routine, frequent, and/or duplicative questions from the scope of frontline staff so they can engage in more substantive student needs

  • 11
    Campuses

    Implementing chatbots in key areas including financial aid, student services, and admissions.

  • 840
    Staff Hours

    One campus’s estimate of staff time saved per year as a result of chatbot use.

  • -21.4%
    Summer Melt

    Decrease in "summer melt" on one campus, including +3.3% increase in enrollment.

  • 75%
    Inquiries Handled

    Of routine student inquiries handled without human intervention, according to one participating campus.

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