Before the global pandemic, the UIA launched a project to scale the use of chatbot technology to support student success. We wanted to understand how artificial intelligence like chatbots could improve access to information in areas like admissions, financial aid, and student services. As it turns out, in this time of COVID-19, UIA campuses that participated in the chatbot project have found their chatbots particularly helpful in keeping students up-to-date on health information and policy changes.
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